# SupportPilot AI

## About
SupportPilot AI is an AI-powered customer support platform that automates customer interactions across email, Instagram DMs, WhatsApp, and live chat. Built on Claude AI by Anthropic, it understands customer intent, matches smart playbooks, and generates empathetic, accurate responses using the business's own knowledge base.

## How It Works
1. Connect your channels (Gmail, Outlook, Instagram, WhatsApp)
2. Import your knowledge base (website crawl, FAQ documents, product catalog)
3. AI automatically classifies tickets by intent, matches playbooks, and responds to customers
4. Human agents review and approve suggested actions for sensitive operations (refunds, cancellations)

## Key Features
- AI email response automation (intent detection + knowledge base retrieval)
- Smart playbooks for automated workflows (refund, cancel, reschedule, FAQ)
- Knowledge base with vector search and auto-learning from human corrections
- Multi-channel: Gmail, Outlook, Instagram DMs, WhatsApp, live chat widget
- Shopify integration with order lookup, cancellation, refund actions
- Standalone mode for non-Shopify businesses (events, services, SaaS)
- Customer 2FA verification for sensitive actions via chat widget
- Daily reports, CSAT ratings, analytics dashboard
- GDPR compliant, data encrypted in transit and at rest

## Pricing
- Free: 50 messages, $0/month
- Starter: 100 messages/month, $15/month
- Growth: 500 messages/month, $49/month
- Scale: 1200 messages/month, $99/month
- Credit packs available for additional messages

## Technology
- AI: Claude AI by Anthropic (intent detection, response generation, policy evaluation)
- Database: PostgreSQL via Supabase (vector search for knowledge base)
- Infrastructure: Node.js, React Router 7, hosted on dedicated VPS
- Integrations: Shopify GraphQL API, Gmail API, Microsoft Graph, Meta APIs

## Solutions by Vertical
- For Apparel & Fashion brands: https://support-pilot-ai.com/for-apparel.html
- For Beauty & Cosmetics brands: https://support-pilot-ai.com/for-beauty.html
- For Home & Garden brands: https://support-pilot-ai.com/for-home-garden.html
- For Pet brands: https://support-pilot-ai.com/for-pet-brands.html
- For Health & Wellness brands: https://support-pilot-ai.com/for-health.html

## Links
- Website: https://support-pilot-ai.com
- Shopify App: https://apps.shopify.com/supportpilotai
- Sign Up: https://app.support-pilot-ai.com/signup
- FAQ: https://support-pilot-ai.com/faq.html
- Tutorial: https://support-pilot-ai.com/tutorial.html
- Privacy Policy: https://support-pilot-ai.com/privacy.html
- Terms of Service: https://support-pilot-ai.com/terms.html
- Contact: info@support-pilot-ai.com