Automate your customer support with AI playbooks, knowledge base, and multi-channel integration. Works with Shopify or standalone.
Integrates With
Works for any business. No coding required.
Link your Gmail or Outlook support inbox with secure OAuth. Takes 30 seconds.
Upload FAQs, product docs, or policies. AI learns your business instantly.
AI reads tickets, detects intent, applies playbooks, and drafts responses 24/7.
Powerful features to reduce response time and delight your customers.
Auto-detect intent, draft empathetic responses, and resolve tickets without human intervention.
Create rules-based automation for refunds, cancellations, WISMO, and any common request.
Import docs, FAQs, and policies. AI learns from your content and past conversations.
Gmail, Outlook, Instagram DM, and live chat widget. All channels in one dashboard.
Track auto-resolve rate, response time, savings, and AI performance metrics.
AI learns from manual responses and suggests new playbooks and knowledge base entries.
Same powerful AI engine, tailored to how you work.
Native Shopify integration that lives inside your admin. Reads orders, processes actions, and bills through Shopify.
Standalone web dashboard for events, services, SaaS, agencies, and any company with a support inbox.
Start free, upgrade as you grow. No hidden fees.
Available via Shopify Billing or Stripe. Same plans, same pricing.
"Incredible. I reduced my support time by 10x. The AI truly understands order context and replies better than my team sometimes."
"Setup took 2 minutes. My customers get instant responses even at night. Best investment for our support team."
SupportPilot is powered by Claude AI from Anthropic, one of the most advanced and safety-focused AI models available. It generates empathetic, contextual responses that respect your business policies.
No. SupportPilot works as a Shopify embedded app for e-commerce stores, but also as a standalone dashboard for any business. Events companies, SaaS, agencies, consultants -- anyone with a support inbox can use it.
Gmail and Outlook are supported via secure OAuth integration. We also support Instagram DM and an embeddable live chat widget. More channels are on the roadmap.
Shopify users are billed through Shopify Billing (charged on your Shopify invoice). Standalone users are billed through Stripe. Plans and pricing are identical for both.
Yes. SupportPilot is GDPR compliant. Email credentials are secured via OAuth (we never see your password). Data is stored in isolated tenant databases. We support customer data deletion requests.
Yes, for Shopify stores. The AI can look up orders, process refunds, cancel orders, create discount codes, and more -- all governed by your playbook rules. For standalone accounts, the AI focuses on knowledge-base-powered responses.
When the AI is unsure, it drafts a response for human review instead of sending automatically. Over time, it learns from your manual replies and suggests new playbooks and knowledge base entries.
Start automating customer support today. Free plan available.