By using SupportPilot AI ("the Service"), you agree to these Terms of Service. If you do not agree, do not use the Service.
2. Description of Service
SupportPilot AI is an AI-powered customer support automation platform. It integrates with your email, messaging channels, and e-commerce platform to automate customer support responses using artificial intelligence.
3. Account & Access
You must provide accurate information when creating an account
You are responsible for maintaining the security of your account credentials
You must be 18 years or older to use the Service
One account per business entity
4. Acceptable Use
You agree not to:
Use the Service for spam, phishing, or unsolicited communications
Attempt to reverse-engineer or access the AI models
Violate any applicable laws or regulations
Share your account access with unauthorized parties
Use the Service to process data you do not have rights to process
5. AI-Generated Content
AI responses are suggestions — you are responsible for reviewing and approving them
We do not guarantee the accuracy of AI-generated content
You are responsible for compliance with consumer protection laws in your jurisdiction
6. Pricing & Billing
Pricing is as displayed on our website at time of subscription
Shopify billing is managed through Shopify's Billing API
Standalone billing is managed through Stripe
Refunds are handled on a case-by-case basis
7. Data & Privacy
Your use of the Service is also governed by our Privacy Policy. By using the Service, you consent to the data practices described therein.
8. Limitation of Liability
SupportPilot AI is provided "as is". We are not liable for any indirect, incidental, or consequential damages arising from your use of the Service, including but not limited to lost revenue, data loss, or customer dissatisfaction resulting from AI-generated responses.
9. Termination
You may terminate your account at any time by uninstalling the app or contacting support
We may terminate accounts that violate these terms
Upon termination, all your data will be deleted within 48 hours
10. Changes to Terms
We may update these terms from time to time. We will notify you of significant changes via email. Continued use after changes constitutes acceptance.