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About SupportPilot AI

AI-powered customer support, built by support professionals who understand your challenges.

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Our Mission

We believe every business deserves enterprise-level customer support automation, regardless of size. SupportPilot AI makes it possible with AI that truly understands your customers.

Meet the Founder

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Julien Romanetto

Founder & Developer

Full-stack developer with 10+ years of experience building e-commerce and SaaS solutions. Previously worked with 50+ Shopify merchants on custom integrations.

" I built SupportPilot because I saw small businesses drowning in support tickets while enterprise tools were out of reach. AI changes that equation.

Built with Best-in-Class Technology

Every technical decision is made to deliver the most accurate, reliable, and secure experience.

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Built on Claude AI by Anthropic

Chosen for its industry-leading safety, accuracy, and nuanced understanding of customer conversations.

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PostgreSQL + Vector Search

Intelligent knowledge base powered by vector embeddings for semantically accurate answers from your docs.

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Real-Time Multi-Channel

Unified inbox across Gmail, Outlook, Instagram, WhatsApp, and live chat -- all in one place.

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Shopify-Native

Deep integration with orders, customers, and fulfillment. The AI can look up orders, process refunds, and cancel orders.

SupportPilot in Numbers

1,000+

Messages processed daily

50+

Businesses on the platform

< 5 min

Average setup time

24/7

AI availability

Our Values

The principles that guide every decision we make.

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Privacy First

Your data is yours. We never sell it, never train AI on it.

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Human in the Loop

AI suggests, humans decide. You're always in control.

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Transparent Pricing

No hidden fees, no surprises. Cancel anytime.

Ready to automate your support?

Join 50+ businesses already using SupportPilot AI to deliver faster, smarter customer support.