See how SupportPilot AI compares to Gorgias for AI-powered customer support.
| Feature | SupportPilot AI | Gorgias |
|---|---|---|
| Starting Price | $15/mo | $60/mo |
| Free Plan | check_circle Yes (50 messages) | cancel No |
| AI Engine | Claude AI (Anthropic) | Proprietary |
| Shopify Integration | check_circle Native | check_circle Native |
| Standalone Mode | check_circle Yes (any business) | cancel Shopify only |
| Gmail + Outlook | Gmail + custom SMTP | |
| Instagram DMs | check_circle Yes | check_circle Yes |
| check_circle Yes | Yes (higher plans) | |
| Live Chat Widget | check_circle Included | check_circle Yes |
| Smart Playbooks | check_circle Yes (auto-learning) | Rules-based |
| Knowledge Base | AI-powered vector search | Manual macros |
| Setup Time | 5 minutes | 30+ minutes |
| GDPR Compliant | check_circle Yes | check_circle Yes |
SupportPilot AI starts at $15/month with AI-powered automation, while Gorgias starts at $60/month with a rules-based macro system. SupportPilot uses Claude AI to understand customer intent and generate contextual responses, whereas Gorgias relies on predefined templates and rules.
SupportPilot includes native Instagram DM and WhatsApp automation on all plans. Gorgias offers a more mature ecosystem with phone support and deeper Shopify analytics, making it better suited for large-scale e-commerce operations with high ticket volumes.
Choose SupportPilot AI if you want affordable AI automation with smart playbooks. Choose Gorgias if you need phone support and advanced analytics for a large support team.
Start at $15/mo with a free plan included. Gorgias starts at $60/mo with no free tier. Get more value for less.
Powered by Claude AI with auto-learning playbooks and vector search knowledge base. Not just rules-based macros.
Unlike Gorgias, SupportPilot AI works for any business -- Shopify, standalone, or any e-commerce platform.
Try SupportPilot AI free and see the difference. Setup takes 5 minutes, no credit card required.