Same price, more power. See why SupportPilot AI is the smarter choice for AI customer support.
| Feature | SupportPilot AI | Tidio |
|---|---|---|
| Starting Price | $15/mo | $29/mo |
| Free Plan | check_circle Yes (50 messages) | Yes (limited) |
| AI Engine | Claude AI (Anthropic) | Lyro AI |
| Shopify Integration | check_circle Native | Via plugin |
| Email Support | Gmail + Outlook | Limited |
| Instagram DMs | check_circle Yes | cancel No |
| check_circle Yes | cancel No | |
| Smart Playbooks | check_circle Yes | Chatbot flows |
| Knowledge Base | Vector search AI | FAQ bot |
| Order Actions | Cancel, refund, track | View only |
| Standalone Mode | check_circle Yes | check_circle Yes |
SupportPilot AI starts at just $15/month while Tidio starts at $29/month, but they solve different problems. Tidio focuses on live chat and visual chatbot builders with drag-and-drop flows, while SupportPilot AI focuses on AI-powered email and social media automation using Claude AI with smart playbooks.
SupportPilot AI includes native Instagram DM and WhatsApp automation, which Tidio does not offer. SupportPilot also provides real Shopify order actions (cancel, refund, track) directly from AI, whereas Tidio can only view order data. Tidio shines with its live chat widget and visual chatbot builder for website visitors.
Choose SupportPilot AI if you need AI-driven email and social media automation with Shopify order actions. Choose Tidio if your primary need is a live chat widget with visual chatbot flows for your website.
Instagram DMs, WhatsApp, Gmail, Outlook, and live chat -- all included. Tidio lacks Instagram and WhatsApp support.
Cancel orders, process refunds, and track shipments directly from AI. Tidio can only view order data, not act on it.
Powered by Claude AI (Anthropic) with vector search knowledge base. Not a simple FAQ bot -- real conversational intelligence.
Same price, more features, smarter AI. Try SupportPilot AI free -- setup takes 5 minutes.