Same price, more power. See why SupportPilot AI is the smarter choice for AI customer support.
| Feature | SupportPilot AI | Tidio |
|---|---|---|
| Starting Price | $29/mo | $29/mo |
| Free Plan | check_circle Yes (50 messages) | Yes (limited) |
| AI Engine | Claude AI (Anthropic) | Lyro AI |
| Shopify Integration | check_circle Native | Via plugin |
| Email Support | Gmail + Outlook | Limited |
| Instagram DMs | check_circle Yes | cancel No |
| check_circle Yes | cancel No | |
| Smart Playbooks | check_circle Yes | Chatbot flows |
| Knowledge Base | Vector search AI | FAQ bot |
| Order Actions | Cancel, refund, track | View only |
| Standalone Mode | check_circle Yes | check_circle Yes |
Instagram DMs, WhatsApp, Gmail, Outlook, and live chat -- all included. Tidio lacks Instagram and WhatsApp support.
Cancel orders, process refunds, and track shipments directly from AI. Tidio can only view order data, not act on it.
Powered by Claude AI (Anthropic) with vector search knowledge base. Not a simple FAQ bot -- real conversational intelligence.
Same price, more features, smarter AI. Try SupportPilot AI free -- setup takes 5 minutes.