Subscription box swaps, feeding questions, delivery of perishables, size-for-pet recommendations — pet customers care deeply and ask a lot. SupportPilot responds with the same warmth your brand has.
Free plan · No credit card · 5-minute setup
You've seen these tickets a thousand times. SupportPilot handles them while you sleep.
Pauses, skips, swaps, frequency changes — SupportPilot handles the full subscription lifecycle through chat or email.
“How much should I give my 15-lb dog?” SupportPilot pulls from your product feeding charts and FAQ to give safe, precise answers.
Delayed frozen treats? SupportPilot tracks cold-chain shipments, flags delays proactively, and issues refunds per your policy.
Any mention of allergic reactions, choking, or illness auto-escalates to your team with full conversation context — never auto-answered.
One subscription. Unlimited team members. No per-seat pricing.
Recommends products by pet species, size, age, and allergies — based on your catalog metadata and conversation context.
Works with Shopify's native subscriptions and top 3rd-party apps. Pauses, skips, swaps — all handled by AI.
Health-sensitive keywords trigger immediate human handoff. No medical advice, no invented dosages — ever.
Real-time tracking from Shopify. Flags delays that could affect perishable products and proposes replacements proactively.
Pet brands live on Instagram. Same AI handles DMs, same knowledge base, same brand voice — included on all plans.
Answers questions about your loyalty program, referral codes, and birthday gifts — straight from your KB.
“Our customers DM us on Instagram about their dog's weight, diet, subscription — at all hours. SupportPilot handles 80% of it perfectly. The 20% I see are the interesting ones.”
Yes. Native integration with Shopify Subscriptions plus top 3rd-party apps. Pauses, skips, frequency changes — all self-service via chat or email.
SupportPilot only cites your feeding charts and FAQ — it never invents dosages. Any health-sensitive keyword triggers human escalation.
It tracks fulfillment in real time, detects delays that could affect perishables, and proactively offers replacements or refunds per your policy.
For Rx questions, SupportPilot always escalates to your team — it's not a vet, and we make sure it knows that.
Free up to 50 conversations/month. Paid plans start at $29/month. No per-seat — one subscription, unlimited team members.
Install in 5 minutes. Free plan, no credit card. See ticket volume drop in your first week.